Online Consultation & Fees
Vets, do you need a cancer case evaluated remotely?
It is often a challenging time for both veterinarians and pet owners when a pet is diagnosed with cancer. Understandably, many pet owners find themselves emotionally overwhelmed and seek information about their pet's prognosis and available treatment options. In some locations, a referral to a veterinary oncologist is readily available. However, there are instances when pet owners may not have immediate access to a veterinary oncologist.
At The Pet Oncologist, we offer veterinarians online pet cancer advice and support (Monday to Friday, 9 am to 3 pm AEST) from board-certified specialist veterinary oncologists, ensuring the best possible care and recommendations for all species of pets with cancer. Our online veterinary oncology service is available to veterinarians worldwide. Consultation reports are provided for all online cases. We provide reports within 3 business days. If you require a faster turnaround, expedited reporting is available to meet your specific timeframe.
For each initial online consultation, we will thoroughly review all the case information submitted, and provide veterinarians with a comprehensive written report with an interpretation of results, details about the cancer's biologic behaviour and prognosis, and multiple treatment options to cater to the individual needs of the pet and pet owners. We will also provide recommendations for your patient’s next diagnostic steps, and address any specific questions or concerns that you may have.
Follow-ups, chemotherapy protocols, handouts and drug information sheets, can be provided for an additional fee (see below).
Veterinarians can organise an initial online consultation by completing this 'Submit Online Consultation' form. Alternatively, please click here to manually fill in this consultation form. Then email the completed form and all attachments to info@thepetoncologist.com
Current Date & Time
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INITIAL CONSULTATION REPORT - click for sample report
Standard: 3 business days – $300
Urgent: 1-2 business days – $350
Priority: Same-Day – $450
(Excludes after-hours, weekends & public holidays)
REVIEWS
Follow-Up: $100 per contact
(Includes addressing questions, reviewing results, and follow-ups over 6 months. Covers urgent follow-ups and phone calls)Brief Follow-Up: $50 per contact
(Covers short email or phone responses and brief correspondences, including assessing whether the selected chemotherapy protocol is appropriate based on patient circumstances)
OTHER SERVICES:
Chemotherapy Protocols: $50 each - click for sample
Chemotherapy Drug Information Sheets - Handling, administration, side effects & safety: $15 each or $25 per protocol - click for sample
Client Handout - Chemotherapy Drugs in the Protocol: $15 each or $25 per protocol - click for sample
Client Handout - Cancer Type: $15 each - click for sample
Client Handout - Chemotherapy in Dogs & Cats: $15 - click for more information
Client Handout - Handling Chemotherapy Medications at Home: $15 - click for more information
Chemotherapy Reconstitution and Storage times: $15 - click for more information
Guidelines for Safe Handling Cytotoxic Bodily Wastes in Veterinary Patients: $15 - click for more information
Chemotherapy Flow Chart: $0
Chemotherapy Body Surface Area (BSA) Chart: $0
Chemotherapy Client Consent Form: $0
Patient Drop Off Admission Form: $0
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All fees are in Australian dollars (AUD).
Payments made within Australia are subject to a 10% Goods and Services Tax (GST).
Customers located within Australia can make payments via direct deposit, PayID, direct debit or credit card.
Overseas customers can make payment via credit card or direct debit.
Payments via credit card incur a 1.7% credit card processing fee. All other payment types, including direct debit incur no additional fees.
An invoice will be generated and emailed to the treating veterinarian/veterinary hospital after the first consultation report or follow-up that month. The due date for payment is the 7th of the following month.
Any follow-up consultations and advice within the month will be added to the same invoice.
On the last day of each month, any unpaid amounts on the invoice will be finalised and re-issued. Payment must be made by the 7th of the following month to avoid late fees.
Email reminders will automatically be sent 3 days before the due date, on the due date, and 7 days after the due date.
Invoices unpaid more than 14 days after the due date may incur a $10 late processing fee. Additionally, The Pet Oncologist cannot provide any services to the veterinarian/veterinary hospital until unpaid invoices have been settled.
Veterinarians can forward invoices directly to their clients. However, any unpaid invoices will be the responsibility of the veterinarian/veterinary hospital.
If you would like to discuss a specific payment arrangement, please contact The Pet Oncologist.
To assist you in accurately billing your clients for services provided by The Pet Oncologist, a link to your current hospital invoice, which shows a breakdown of fees, will be included at the bottom of each correspondence.
NOTE:
All consultation reports are provided online via email. Our primary mode of communication is email, and we prioritise this method to ensure efficient and timely delivery of reports and follow-up advice for ongoing case management.
Phone calls incur an additional fee of $50 (for calls under 15 minutes) and $100 (for calls lasting 15-30 minutes). This service is available for established veterinarians and current cases only, upon request, and is subject to availability. Urgent cases are prioritised. For enquiries about phone calls, please contact us via email.
Regrettably, in compliance with veterinary licensing legislation and legal requirements, we cannot provide online pet cancer advice to pet owners. We offer online advice exclusively to your veterinarian, who has access to your pet's medical records and can physically examine and care for your pet.
For pet owners seeking veterinary oncologist advice for their pet with cancer, please ask your veterinarian to contact us. The Pet Oncologist is a veterinarian-only service.
Most pet insurance companies will cover The Pet Oncologist services. The policyholder will need to confirm the level of coverage with his or her insurance company.
